Terms & Conditions

1. Use of the Website

• You must be at least 18 years old to use our website or make purchases.
• You are responsible for maintaining the confidentiality of your account information, including your username and password.
• You agree to provide accurate, current, and complete information during registration and checkout.
• You may not use our website for any unlawful, unauthorized, or fraudulent purposes.

2. Product Information and Pricing

• We make every effort to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy, completeness, or reliability of such information.
• Prices are subject to change without prior notice. Any discounts, offers, or promotions are valid only for the specified period and may have additional terms and conditions.
• In the event of any pricing or typographical error, Nelis Global Boutique reserves the right to cancel or refuse any order placed at the incorrect price.

3. Orders and Payments

• By placing an order through our website, you are making an offer to purchase the selected products.
• We reserve the right to accept, reject, or cancel any order for reasons including product unavailability, pricing errors, or suspected fraudulent activity.
• You agree to provide valid and up-to-date payment details and authorize us to charge your chosen payment method for the full amount, including applicable taxes and shipping fees.
• Payments are securely processed through trusted third-party payment gateways. Nelis Global Boutique does not store or have access to your complete payment details.

4. Shipping and Delivery

• We make every effort to ensure timely dispatch and delivery of all orders.
• Delivery times are estimates only and may vary based on your location, courier delays, or other factors beyond our control.
• Nelis Global Boutique is not responsible for delays caused by customs clearance, courier issues, or force majeure events.

5. Returns and Refunds

Our Returns and Refund Policy governs the process for returning products and requesting refunds. Returns are accepted within 7 days of delivery for items with manufacturing defects or damage during delivery. Please refer to our detailed Return & Refund Policy available on our website for more information.

6. Intellectual Property

• All website content, including but not limited to text, images, graphics, product designs, and logos, is the exclusive property of Nelis Global Boutique and is protected by copyright and trademark laws.
• You may not copy, reproduce, distribute, or modify any content from our website without our prior written permission.

7. Limitation of Liability

• In no event shall Nelis Global Boutique, its directors, employees, or affiliates be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or the purchase and use of our products.
• While we strive for the highest quality, we make no warranties, express or implied, regarding the suitability, reliability, or performance of our products for any particular purpose.
• Your use of the website and products is at your own risk.

8. Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. It is your responsibility to review these terms periodically to stay informed.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of Sri Lankan courts.

10. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at: